Delivery Policy
Last updated: August 27, 2026
This Delivery Policy explains how digital products and services are delivered after payment verification. Delivery method and delivery time may vary depending on the selected product, stock, activation process, and customer-provided information.
Delivery methods
- WhatsApp message to the number provided during checkout.
- Messenger or email communication when suitable for the order.
- Account activation or invite-based setup.
- Login credentials, profile details, license key, code, or setup instructions.
- Manual setup or support-assisted activation when required for the product.
- For eligible orders, secure delivery through the customer account may be used so login details, license keys, invite links or activation codes can be accessed after sign-in.
Secure inventory & account delivery
- Some products may be fulfilled from Digital E-Shop BD's private secure inventory after payment has been verified.
- When secure inventory is used, the assigned digital item is reserved to the order before delivery so it cannot be accidentally assigned to another customer.
- For a linked customer account, delivered details may be available from My Account in addition to email or other agreed delivery channels.
- Customers are responsible for keeping delivered credentials, license keys, recovery information and activation links private after receiving them.
Delivery time
- Most available products are usually processed after payment confirmation, but exact delivery time is not the same for every product.
- Some orders may require manual activation, stock checking, payment verification, account setup, or service-provider processing.
- Delivery may be delayed because of stock/availability, incorrect customer information, high order volume, payment verification delay, technical issue, or service-provider issue.
Customer responsibility
- Please provide correct name, WhatsApp number, email, account details, region information, and transaction details when required.
- Please stay reachable on your provided contact channel after ordering so our team can complete delivery or activation.
- Digital E-Shop BD is not responsible for delays caused by wrong customer information, unreachable contact details, unsupported device/region, or ignored instructions.
If delivery cannot be completed
- If we cannot deliver the selected product, we may offer a working replacement, an alternative product, or a refund according to the Refund Policy.
- If extra information is required from you and you do not provide it, delivery may remain pending until the information is received.
Need help with an order? Contact us through WhatsApp or email from the footer. Please keep your order details and payment transaction ID ready for faster support.