Privacy Policy
Last updated: June 29, 2026
This Privacy Policy explains what customer information Digital E-Shop BD may collect and how we use it for order processing, delivery, support, refund/replacement verification, and communication.
Information we may collect
- Name, phone number, WhatsApp number, email address, and contact information.
- Order details, selected product/package, payment method, transaction ID, and payment verification details.
- Support messages, issue details, screenshots or proof shared by the customer for troubleshooting.
- Account details required for activation, invite setup, license delivery, or manual service setup when a specific product requires it.
How we use information
- To verify payment and process your order.
- To deliver digital products, activate services, provide setup guidance, or send license/access details.
- To provide after-sales support and check refund/replacement eligibility.
- To contact you about your order, delivery, renewal, support request, or policy-related issue.
Information safety
- We do not sell customer personal information.
- Customer information is used only for order processing, delivery, support, refund/replacement verification, and communication related to Digital E-Shop BD services.
- Customers should not share unnecessary passwords, OTPs, financial PINs, or sensitive personal information unless a specific service clearly requires certain account details for activation.
Third-party services
- Some orders may involve third-party platforms, apps, payment services, or digital service providers. Their own policies may also apply to your use of those services.
- Digital E-Shop BD may need to use the information you provide to complete activation, delivery, support, or verification for the product you ordered.
Contact
- For privacy-related questions, order support, or correction requests, contact Digital E-Shop BD through the support details shown on the website.
Need help with an order? Contact us through WhatsApp or email from the footer. Please keep your order details and payment transaction ID ready for faster support.