Digital E-Shop BD Policy

Refund Policy

Last updated: June 29, 2026

This Refund Policy explains when a refund may be available for digital products and services ordered from Digital E-Shop BD. Because digital items can be delivered through account access, activation, login credentials, license keys, or manual setup, refund eligibility depends on the order status and product condition.

When a refund may be available

  • We cannot deliver the ordered product or service after payment confirmation.
  • The selected product becomes unavailable after payment and you do not want an alternative product.
  • The product is eligible for warranty/replacement support and we cannot provide a working solution or replacement within the stated warranty period.
  • You paid by mistake and the order has not yet been processed, activated, delivered, or assigned.

When a refund is usually not available

  • The product was delivered and working as described at the time of delivery.
  • The issue was caused by misuse, incorrect usage, or violation of the product instructions.
  • You changed login details, password, recovery email, plan settings, security settings, profile settings, or account information without permission.
  • You shared access incorrectly, exceeded usage limits, abused the service, or broke the product rules.
  • You provided wrong account, email, phone, WhatsApp, region, or other order information.
  • You ignored setup or usage instructions provided by Digital E-Shop BD.
  • The issue is caused by your device, internet connection, app version, unsupported device, region restriction, service-provider limitation, or incorrect usage.
  • The stated warranty or support period has expired.

Refund processing

  • Approved refunds are processed through a suitable available payment method after checking the order, payment, delivery status, and support history.
  • Processing time may vary depending on payment method, verification, and banking/mobile-financial-service conditions.
  • If a product is unavailable, Digital E-Shop BD may offer a replacement, alternative product, or refund according to this policy.
Need help with an order? Contact us through WhatsApp or email from the footer. Please keep your order details and payment transaction ID ready for faster support.