Digital E-Shop BD Policy

Terms & Conditions

Last updated: August 25, 2026

By using this website or placing an order with Digital E-Shop BD, you agree to the terms below. These terms are written to keep the order process clear, fair, and safe for both customers and our business.

Before ordering

  • You must read the product details, price, validity, delivery method, warranty note, and usage instructions before payment.
  • Product price, offer, validity, warranty, delivery time, and availability may change at any time without prior notice.
  • Product availability is confirmed during order processing. If a product becomes unavailable after payment, we may offer an alternative, replacement, or refund according to policy.

Customer information

  • You must provide correct name, WhatsApp number, email, transaction ID, and any account details required for activation or delivery.
  • Digital E-Shop BD is not responsible for failed delivery, delay, or access issue caused by incorrect customer information.
  • You should not share unnecessary passwords or sensitive information unless it is clearly required for a specific activation or service.

Usage rules

  • You must follow the product usage instructions and any rules provided during delivery or support.
  • You must not change password, recovery email, login details, profile, billing, security, plan settings, or account information unless Digital E-Shop BD clearly allows it for that product.
  • You must not resell, abuse, overload, share incorrectly, or use the product in a way that violates the product rules or service conditions.

Service limitations

  • Some products may be account-based, shared-access based, private-access based, activation-based, key-based, or service-based depending on the product type.
  • Digital E-Shop BD is not responsible for customer-side device issues, internet problems, unsupported app versions, region restrictions, service-provider limitations, policy violations, or incorrect usage.
  • We do not promise permanent access, open-ended replacement, or forever service. Support and warranty are limited to the stated product terms.

Policy updates

  • Digital E-Shop BD may update website content, product details, prices, policies, and terms when needed.
  • The latest policy pages on this website should be followed for new and pending orders unless a specific written order agreement says otherwise.

Referral, affiliate & wallet program

  • Customer referral rewards are store credit and are not cash-withdrawal earnings. Referral bonuses normally apply only to an eligible new customer's first successful order.
  • Affiliate cash commission is available only to approved affiliate accounts and may vary by product, affiliate level, margin, promotional campaign or admin-set product rate.
  • Commission and referral rewards remain pending until payment is verified and any configured hold period has passed. Cancelled, rejected, refunded, fraudulent or otherwise ineligible orders may cause a pending or approved reward to be reversed.
  • Self-referrals, fake orders, duplicate accounts created to obtain bonuses, staff manipulation, repeated first-order abuse, unauthorized promo-code use, or attempts to manipulate attribution are prohibited.
  • Digital E-Shop BD may manually review flagged referrals, suspend affiliate access, disable promo codes, reverse ineligible commission, reject a payout request, or request additional verification where abuse is suspected.
  • Affiliate withdrawals are processed manually using supported payout methods and are subject to the current minimum withdrawal amount shown in the affiliate dashboard.
  • One order can only receive one referral/affiliate attribution source. Referral ownership is not transferable after a qualifying customer relationship/order has been recorded.
Need help with an order? Contact us through WhatsApp or email from the footer. Please keep your order details and payment transaction ID ready for faster support.

Subscriptions, renewals & support tickets

  • Activation, expiry and warranty dates shown in a customer account are operational records based on the purchased package and order-delivery information. An administrator may correct those dates when delivery or product-specific terms require it.
  • A renewal order creates a new order and does not alter the original order or payment record. The previous subscription may be marked renewed after the renewal order is successfully paid and delivered.
  • Submitting a warranty/support ticket does not automatically guarantee replacement, refund or warranty approval. Eligibility remains subject to the product's stated warranty terms, order history and applicable store policy.
  • Support screenshots should contain only information needed to investigate the issue. Customers should not upload unnecessary passwords, OTPs, financial PINs or unrelated sensitive information.